Frequently Asked Questions
Everything you need to know about Merach fitness equipment and your shopping experience.
How long does shipping take for heavy fitness equipment?
Orders are typically processed within 1-2 business days. Due to the size of our rowers, bikes, and ellipticals, standard freight delivery takes 5-10 business days depending on your location.
Do Merach products come with a warranty?
Yes, all Merach equipment includes a 1-year limited warranty covering manufacturer defects and parts. We stand behind the durability and professional grade of our sports gear.
Can I return my equipment if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your workout experience, you can return the product in its original packaging. Please note that return shipping fees may apply for non-defective items.
Are Merach machines compatible with fitness apps?
Most of our smart equipment features Bluetooth connectivity and is compatible with the Merach App, as well as popular third-party integrations like Kinomap and Zwift to track your training progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna to help you invest in your home gym over time.
Is assembly difficult for the rowing machines and bikes?
Our products are designed for easy home assembly. Each unit comes with a comprehensive manual and all necessary tools. Most customers complete the setup in 30-45 minutes.